AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will only be seen in-person (this is on a case-case basis).


ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.


BOOKING & PAYMENT
Packages must be paid for at least 48 hours before the first scheduled session/package start time. Where payment is not received 48 hours before your first session, the session may be cancelled and could be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.


COMMUNICATION
You are able to message me via Private Message or email at any time during your package between 9am and 5pm (AWST) Monday - Friday and receive a reasonably quick response. If outside of these times I will respond the next working day.


CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.


CONFIDENTIALITY, DATA PROTECTION
All contact, including sessions, conversations and emails, will be conducted in complete confidence. Your personalised 'Transformational Recording' will be recorded in order to send to you after your session. Other than this 'Transformational Recording' - any other recording will only be done with your agreement sought prior. All personal information is kept in a secure location for 3 years after you suspend services after which it will be securely destroyed.

CONFIDENTIALITY
All recordings, conversations and notes will remain confidential, except in the following circumstances:
 Where you give permission for confidentiality to be broken
Where I am compelled by a court of law
Where the information is of a nature that confidentiality cannot be maintained, for example: the possibility of harm to yourself or others exists, in cases of fraud or crime or when minors (under 18 years old) are involved
Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request
For my services, your personal data is collected, processed, used and stored in accordance with our Privacy Policy (https://laurawinter.co/privacy-statement) available on our website www.laurawinter.co. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.


GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the Australian courts to settle any dispute which may arise out of or in connection with these terms and conditions.


GUARANTEES
Laura Winter is trained in Hypnotherapy and Rapid transformational Therapy, and is certified and insured to provide such treatment. Whilst advocates of the benefits that can be experienced through Hypnotherapy and Rapid Transformational Therapy treatment, results can vary and are not guaranteed.

During an RTT session the client is usually regressed back to early memories to help discover the root cause of their issue then the client and Laura Winter work together using different tools to gain understanding of where the belief/behaviour originated, with a view to change it. RTT aims to deliver permanent change sometimes in a single session. Although, some clients and some issues may need up to 3 sessions. As with any therapy, results may vary and are not guaranteed.

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

RTT alone does not offer any guarantee of success. The client must want change, be open and motivated. The client must be willing to fully participate in the session and to implement the recommendations of Laura Winter and listen to the personalised recording each day for at least 21 days.


LIABILITY & INDEMNITY
Under no circumstances will Laura Winter be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Laura Winter. In addition, you agree to defend, indemnify, and hold Laura Winter harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.


MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

Hypnotherapy is not generally recommended if you have epilepsy or any form of psychosis, so please note that I will be unable to offer my professional services in these cases. You therefore agree that by signing this form you do not currently suffer from these disorders.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. Any Services provided by Laura Winter are not a substitute for medical and psychological therapy or counselling and you should seek the services of a qualified or licensed professional where such support is required.


PERSONALISED RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.


REFUNDS
You will be able to cancel and reschedule your Session up to 48 hours before the scheduled Session start time. No refunds will be issued for cancellations within 48 hours of in-person sessions. Any cancelled Sessions must be rescheduled and take place within 14 days from the date of the cancelled Session subject to our availability, unless we agree otherwise.

Where a package or therapy program has been booked and paid for in advance, if you choose to cancel, you may only do so in writing, within 14 days from the day after you have paid for your RTT session and before your session(s) begin; in which case, you are entitled to a full refund, minus any costs incurred to me for time already given.

Should a situation arise where we need to reschedule a session then we will make all reasonable attempts to provide you with as much notice as possible and to reschedule the Session to a mutually convenient time.

I reserve the right to change the fees/packages I offer, but will always honour the agreed rate for the agreed time period, that was set at the beginning of our work together and/or when the agreement was made.


REVIEWS AND TESTIMONIALS
By sharing testimonials, reviews or images with us you are granting to us, without payment, permission to publish, copy, distribute and use this on our website or any of our social media sites, or in any of our advertising, email and marketing campaigns. Your name will only be shared with permission from you. You can amend your consent at any time by emailing us.


SCOPE OF PRACTICE
Laura WInter is trained in Hypnotherapy and Rapid Transformational Therapy, and is certified and insured to provide such treatment. Laura Winter does not diagnose or treat disease and is not a physician. RTT sessions and coaching are not a substitute for diagnosis or treatment from a qualified medical practitioner. If these services are needed, or the need for them is identified at any stage during the session, it is your responsibility to seek these services from a licensed professional.


STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.


TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

CLIENT TERMS & CONDITIONS